Refund & Exchange Policy
Buy with
complete
confidence.
We believe in what we make. Every piece leaves us with care — and your peace of mind is part of the deal. Here’s everything you need to know about refunds and exchanges.
01
7-Day Window
Reach out within 7 days of receiving your order and we’ll make it right — no unnecessary back and forth.
02
Hassle-Free Process
One message, clear steps, and a resolution — straight to your payment method or a replacement at your door.
03
Honest Expectations
We’re transparent about what qualifies. No fine print surprises — just a fair policy, clearly written.
Eligibility
We accept returns within 7 days of delivery. Items must be unused and in their original condition. Since all Giraa pieces are handmade to order, we cannot accept returns for change of mind.
To begin a return, contact us on WhatsApp at 0309 661 9198 or email shopgiraa@gmail.com with your order number and reason.
Exchanges
We offer a replacement for any item that arrives damaged or with a defect in the knotwork or hardware. Send us a photo of the issue within 48 hours of delivery and we will arrange a replacement at no extra cost.
Colour or size exchanges are not available as each item is made specifically for your order.
Refunds
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. Refunds are issued via your original payment method.
Shipping costs are non-refundable.
Exclusions
The following items cannot be returned or exchanged:
- Items purchased on sale or at a discounted price
- Custom or personalised orders
- Items showing signs of use, wear, or damage caused by the customer
Still have a question? We typically respond within 24 hours.
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